Our After-sales service

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Guangzhou Hengming Auto Parts Co., Ltd. is an enterprise that operates brand parts for Mercedes-Benz, BMW, Land Rover, Porsche, and other automobile series. It is one of Guangzhou’s biggest and most comprehensive auto components factories for the BMW and Benz automobile lines.   Quality is the company’s core value, followed by brand building via integrity and future development through service.

We provide our clients with a professional customer service team.

Customers can quickly get important information about our contact details online with a few clicks. It may be more complicated or take longer for customers who wish to reach a company. You can get in touch with us directly via our website, by contacting our numbers, or by email.

We offer after-sales support. Our service staff is friendly and professional. They respond to your inquiries quickly. We have a specialized after-sales team, which consists of five people. Customer satisfaction is the goal of our after-sales support.

What is the purpose of dealing with after-sales?

Our post-sale support staff investigates the facts to determine the truth before carefully assessing the scenario and taking responsibility for the outcome. It without a doubt improves a company’s reputation and fosters more client brand loyalty. It strengthens the bond of trust between the customer and us. Trust, of course, is the key to gaining loyal customers. Our happy customer is a walking advertisement for the company. Positive social media feedback will almost surely attract more customers. The helplines for our company are available twenty-four hours a day, seven days a week. Our representative pays attention to the customer’s question and offers the right advice for their convenience.

What are the most successful after-sales cases you have dealt with?

Occasionally, something will go wrong after the sale. Rather than adopting a buyer-beware stance and letting customers handle the problem. We take a proactive stance by being available to our clients, which can improve their experience and result in loyal customers.

Case 1

Once, the customer’s goods were damaged as a result of a severe collision during transportation. We took the initiative to bear some of the loss after consulting with the client and assessing the problem. Since then, this customer has become a loyal customer, placing numerous orders each year.

Case 2

The wrong receiving address was provided by the customer negligently, and the products were already en route. Prior to the products being placed onto the ship, we repeatedly contacted the shipping company to eventually change the address. The client is quite appreciative of our services because he would’ve been responsible for paying high shipping and compensation costs in the absence of services.

Why choose us?

We have 15 years of expertise in this field.  The plant area of our company is 10,000 m2. We have three teams: sales (30 people), R&D (10 people), and operations (8 people). We have warehouses in Beijing, Shanghai, Guangzhou, Hangzhou, and Chengdu, all of which are well-located for fast delivery and have sufficient inventory. We provide 24-hour online support; if you have any questions, you can contact us at any moment for consultation or after-sales assistance.